I went to West Richland Auto Repair because I needed a quote on some work to be done on my Volvo. It was a very pleasant experience; professional, courteous, prompt. I felt like the auto technician included me in the decision-making process and that he explained what repairs were needed. The quotes were easy to read, seemed reasonable and details were thoroughly explained to me. Even though I live 40 miles away, it is highly likely that I will choose Richland Auto Repair to repair my vehicle because of this positive first experience with them.